We accept all major credit/debit cards and Apple Pay. You can pay in the following currencies £ British Pounds, € Euros, $ US Dollars, $ AUS Dollars or $ CAN Dollars. However, please be aware that all payments and refunds are processed in the currency that you paid in.

Yes, your personal information is treated with care and is only transferred over to us via a secure server connection, no financial information is held on our systems. We are a member of ‘Verified by Visa’ and ‘Secure by Mastercard’ which provide additional security when using your payment cards for online purchases.

Mastercard, Visa Card, Amex Card, Discovery, Apple Pay

UK Standard: 2-5 Working Days (Sunday - Friday) - FREE

Shipping Information:

• We ship from within the UK. All orders placed before the daily cut-off time will be processed for dispatch the same working day. Orders placed after the cut-off or on a bank holiday may take an extra day to ship.
  
• Delivery times are estimates provided by Royal Mail. We cannot be held accountable for delays or expedited deliveries that are affected by the courier's processes.
  
• Occasionally, we may change delivery timeframes. Any updates will be reflected on the checkout page.
  

Please check your tracking before contacting us to see if it has been left in a safe place or to see if it explains that there has been a delay.

If the tracking shows no information please contact us at support@cesenty.com with your order number and one of our customer care team will be able to advise.

Please email us with your name and order number so that we can contact the delivery company on your behalf.

It would save time if you already check with house members if they have taken the parcel on your behalf or with neighbours before contacting us. Please reach out to us within 7 working days from the delivery date, otherwise your claim will not be accepted.

Our couriers attempt to deliver twice before returning items back to us as undelivered. If your order has been returned to us it will be processed as a refund once we receive it. If you would like us to send your parcel back out rather than refund it, please contact us via email with your name and order number so that we can look into this for you.

If you're missing some items from your order, it's possible that they were sent in more than one package. If your order was large, this is probably the case.

Please double-check the invoice in your parcel bag as well. It will specify which items are in the package.

Please get in touch with us HERE if you haven't received everything you ordered within 7 days.

FYI: Please mention your order number and the names of the items missing to avoid any delays in the resolution.